Business SoftSkills is a complete and concise video curriculum that can either be self-taught or used in a classroom or seminar settings as part of job readiness programs. This video series uses virtual hosts along with informative chapters to convey key workplace skills. If someone has been laid off or if someone is working on a promotion or transitioning to another position—this series has real relevance.
1. Introduction to Soft Skills If you know your soft skills, it will be easier to get a job and get promoted. This is a fact in the business world. Included in this video is a section especially for graduating students and anyone returning to the workplace.
2. Power Listening In the Power Listening lesson, you will learn how to improve your listening skills so that you do not misunderstand what a speaker is saying.
3. Business Verbal Communications The typical business person spends over 75% of their time interfacing with others, so it is no surprise that most organizational problems are due to poor verbal communications. It has been proven that when communication levels improve, stress level decrease. In addition to five rules, this video teaches about the communications cycle, body language, and metaphors. The concept of “Positive Speak” will also help you become an effective communicator.
4. Introduction to the Business World Knowing what to expect in business – from an employer’s point of view – is what this video will teach you. It includes actual discussions with people telling of their experience when they entered the business world. Seven key points are discussed and illustrate the transition to business and civilian life. Case studies further reinforce the key points.
5. Resume Writing This video introduces the six rules to resume writing. In addition, it is followed with the six steps to creating a resume that will get read. The video shows a step-by-step process to writing a resume along with case studies and role-playing. Overall, the video will help candidates create resumes that get an interview.
6. Interviewing and Networking Packed with information on the correct way to handle interviews and how to network, this video offers the four important steps for a successful interview. It explains how to create an “elevator speech”, as well as teaching the six tips for successful business networking through case studies and role-playing.
7. Finding a Job Finding a job in the market today is more competitive than ever. This video walks you through the current methods and best resources available in looking for a job.
8. Workplace Relationships This video lesson is an in-depth lesson about the workplace. It discusses topics such as your work area, when to notify your supervisor, what to do when you have completed your task, what to wear and not wear to work, and what the “corporate culture” is in an organization. A special section discusses the nine rules for professional job behavior.
9. Phone Etiquette The phone is still an important form of communication. It can be the only contact a person may have with you. The impression you leave on the phone with a caller will stay with them long after the call is completed. Being professional and using proper phone etiquette is an absolute necessity in business. This video will teach the six rules in using proper phone etiquette.
10. Email Essentials Email is one of the most active forms of communication in business. Yet, employers are asking that employees learn to use proper communication skills when emailing customers or internal personnel. Using abbreviations or “all caps” when writing emails breaks down communication effectiveness. This video lesson has a step-by-step illustration of how to write a proper business email.
11. Business Written Communication A study by the College Board National Commission on Writing stated that 33% of the nation’s workers do not possess the basic writing skills required for their positions. This study summarized, “businesses are really crying out that they need to have people who write better.” This video shows employees what is necessary to help improve those skills.
12. Customer Service Basics Having the correct customer service skills can maintain a company’s image and prevent them from losing customers. Knowing how to handle frustrated customers and when to get a supervisor involved to resolve serious problems is discussed in this role-playing and case study video.
13. Career Transitions This video is a step-by-step program to help you determine the best career for you. If you are coming out of the military, a graduating student, or someone who has already started an occupation, this lesson can help you find a satisfying.
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